Policies + Terms of Use
LYKKE Kids
LYKKE Kids offers several ways for you to visit and enjoy our space, including:
purchasing a visit for LYKKE Saturdays
purchasing a visit for Slow Sunday
LYKKE Monthly (used by families to visit monthly)
special events
gift cards
Each has specific terms outlined below.
Validity + Expiry
Visits
Paying for a visit is required for entry and confirmation number from purchase must be presented upon arrival.
An unused visit is valid 60 days
from the date of purchase.
After a visit expires,
it is forfeited and cannot be redeemed,
refunded, extended or transferred to other products or services.
A visit may only be used
by the individual or family for whom
it was purchased.
If purchasing a visit with the intent
to gift, contact LYKKE Kids for a gift card with a gift card number.
LYKKE Monthly
LYKKE Monthly may only be used by the individual or family for whom they were purchased, unless otherwise stated.
Valid only during active billing period.
Unused visits do not roll over into the next month and cannot be transferred to other families or LYKKE Kids products or services.
Gift Cards
Gift cards do not expire
and may be used for a LYKKE Saturday or if we’re offering visits during winter or summer holidays.
A gift card must be presented
upon arrival.
Gift cards can not be refunded or redeemed for cash, or value transferred to LYKKE Kids programs, special events or Slow Sundays.
Gift cards may only be used by the individual or family for whom they were purchased for.
These terms are governed by the
laws of the Province of Ontario
and the federal laws of Canada.
By purchasing,
you agree to these terms.
Expiry Dates
are Clearly Displayed
at the top of our Pay for a Visit webpage,
with each description on our website, at checkout, and on your purchase confirmation.
We recommend paying for your visit at the door when you arrive, in case your plans change or you are unable to come that day.
Cancellations
+ Refunds
All purchases for a visit are final sale and non-refundable
LYKKE Monthly requires a minimum commitment of six (6) months
Cancellations after the minimum commitment of 6 months (for LYKKE Monthly) must be submitted in writing 30 days prior to the next billing cycle to avoid additional charges
No refunds, credits or extensions are provided for passes due to: illness, travel, scheduling conflicts, or visits that have expired
Visits are non-transferable (to other people, LYKKE Kids products or services)
Reservations
+ Registrations
Some offerings, including Slow Sundays and programming, require advance reservations or registration.
Policies will be clearly stated with offering descriptions.
Special Events
+ Experiences
Special Events, Slow Sundays and programs may require separate admission and may not be eligible for use with a standard visit or gift cards
Event-specific policies, pricing, and eligibility will be clearly outlined on each event page
Changes to Offerings
LYKKE Kids reserves the right
to modify hours, programming, pricing,
or policies as needed.
Any material changes will be communicated through website or email.
Health, Safety + Conduct
Children must be supervised
by a responsible adult at all times.
We reserve the right to refuse entry
or ask guests to leave if behaviour compromises the safety or experience
of others.
Lost Items
If we find a lost item, a photo will be shared through our Instagram stories on that day. If we know it’s yours, we’ll contact you using the email address provided at point of purchase.
Items will be kept for 30 days after notification. Any unclaimed items after that time will be donated.
We Honour Our Policies
Policies have been created to ensure safety
and to sustain and maintain a well-loved neighbourhood space.
Thank you for respecting our policies.
